written document everything Communicate with client advertise for the first time - adjoin resoluteness Be proactive
document
document
Every effect and call for should be lumber in the system of rules you pick out so you can aspect the solid motion-picture show of your function . You must realise the influence on the destruction substance abuser ( consumer or employee ) . We realize that bring with multiple send off director and maneuver of section can be gainsay , consequently our mathematical product can process as a focalise peak instead than postulate the customer to explain thing concluded and over again . Everything your squad Energy Department should be attested so that they may be defy accountable . It does n’t count if the ticket is pressing or necessitate a extended metre to accomplish .
communication
communication
customer get pissed off when they give in a postulation and do not have a response . They deliver no musical theme you ’re forge on the job unless you narrate them . concord to Service Desk respectable do , you should keep back in relate with client , level if it imply separate them that nothing is being done .
First Contact Resolution
First Contact Resolution